Refund Policy

Effective Date: 14 March 2026

Medio Supply aims to provide high-quality medical supplies and a positive customer experience. This Refund Policy explains the conditions under which returns, refunds, and exchanges may be processed.

Returns

Customers may request a return within a specified return window after receiving their order. To be eligible for a return, items must be unused, unopened, and in their original packaging.

Certain products may not be eligible for return due to hygiene, safety, or regulatory reasons. These may include items such as opened sterile products, personal protective equipment, or other medical items where returns could compromise safety.

Customers are encouraged to review product descriptions carefully before making a purchase.

Return Requests

To initiate a return, customers should contact our support team at support@mediosupply.com with their order number and details about the item they wish to return.

Our support team will review the request and provide instructions for returning the product if the request meets the eligibility requirements.

Customers should not return items without prior authorization from our support team.

Refunds

Once returned items are received and inspected, Medio Supply will determine whether the return qualifies for a refund.

If approved, refunds will be processed through the original payment method used during the purchase. The time required for the refund to appear in the customer’s account may vary depending on the payment provider.

If a returned item does not meet the eligibility requirements, it may be returned to the customer without a refund.

Damaged or Incorrect Items

If an order arrives damaged or the customer receives an incorrect item, customers should contact our support team as soon as possible.

Customers may be asked to provide photos or additional details to help verify the issue. Once verified, Medio Supply will work to provide a replacement or refund as appropriate.

Shipping Costs

Shipping costs may not be refundable unless the return is due to an error made by Medio Supply, such as sending the wrong product.

Customers may be responsible for return shipping costs unless otherwise specified.

Order Cancellations

Orders may be canceled before they are processed or shipped. Once an order has been shipped, it may no longer be eligible for cancellation and must follow the standard return process.

Policy Updates

Medio Supply reserves the right to update or modify this Refund Policy at any time. Any updates will be reflected on this page along with the updated effective date.

Contact Information

For questions regarding returns, refunds, or order issues, please contact:

Email: support@mediosupply.com