Shipping Policy

Effective Date: 7 August 2026

This Shipping Policy applies to physical products purchased through mediosupply.com. It should be read together with our Terms of Use, Refund Policy, and Privacy Policy. Nothing in this Policy limits any rights or remedies that cannot lawfully be limited under applicable consumer law.

1. Where We Ship

We offer delivery only to the destinations and for the products made available during checkout. Service may be unavailable for a particular product or address because of carrier availability, product characteristics, manufacturer restrictions, or legal, regulatory, customs, sanctions, or import requirements.

If we cannot lawfully or reasonably ship an accepted order, we will contact you and cancel and refund the affected item or order as required by applicable law.

2. Shipping Charges and Free Shipping

We currently offer free standard shipping on eligible orders with a merchandise value over US$100, where that option is available for the products and destination selected. The checkout will show whether an order qualifies before payment. Available shipping methods and any shipping charge will be displayed before you place your order.

Free-shipping eligibility may depend on the destination, product type, order value, carrier availability, and other restrictions disclosed at checkout. Promotional shipping offers may be changed or withdrawn for future orders, but a change will not reduce rights already attached to an accepted order.

3. Order Processing

Orders are processed after successful payment authorization, in accordance with our Terms of Use. Processing time is separate from carrier transit time. Product-specific lead times, backorders, preorders, made-to-order products, or items marked as available on request may take longer and will be handled according to the information presented before purchase or subsequently agreed with you.

If an unexpected stock or processing issue materially affects an accepted order, we will contact you using the details provided with the order and explain the available options.

4. Delivery Estimates

Any delivery estimate shown on a product page, at checkout, in an order confirmation, or in a dispatch notice is an estimate unless we expressly agree to a guaranteed delivery date. Transit estimates normally begin when the order is dispatched, not when it is placed.

Carrier, customs, weather, public-holiday, regulatory, or other delays outside our reasonable control may occur. We will not treat an estimate as a guaranteed date, but this does not exclude or limit any legal right arising from late or failed delivery. Where applicable law requires delivery within a particular period, or where we agree a delivery deadline with you, that obligation continues to apply.

5. Fulfilment Locations and Split Shipments

Products may be fulfilled from different locations, including locations identified on individual product pages. Items from one order may therefore be sent in separate parcels and may arrive at different times. You will not be charged additional shipping solely because we choose to split an order unless that charge was clearly disclosed and accepted before purchase.

6. Tracking

Where tracking is available, we will provide tracking information by email, through your customer account, or through the order-tracking service on our website. Carrier tracking events can take time to appear or update. If tracking has not updated for an unusual period or the stated delivery estimate has passed, contact us at support@mediosupply.com with your order number.

7. International Orders, Customs, Duties, and Taxes

International shipments may be subject to import restrictions, customs clearance, duties, taxes, brokerage charges, or other government or carrier fees. Amounts collected by Medio Supply will be shown during checkout. Where an applicable duty, tax, or import charge is not collected by us, it may be charged separately by the relevant authority or carrier and may be payable by the recipient where permitted by law.

You are responsible for checking whether a product may lawfully be imported, possessed, and used at the delivery destination. We may cancel an order that cannot legally or reasonably be shipped. Nothing in this section limits any disclosure obligation or other right that applies under consumer law.

8. Delivery Address

You must provide a complete and accurate delivery address, as required by our Terms of Use. Contact us immediately if an address needs to be changed. We cannot guarantee that a change can be made after an order enters processing or has been dispatched.

If a parcel is returned because the address supplied was materially incomplete or incorrect, or because delivery was refused or not collected, we will contact you about reasonable next steps. Any proposed re-delivery charge will be explained before it is incurred and will remain subject to applicable law.

9. Delayed, Lost, Damaged, or Incorrect Deliveries

If an order is materially late, appears lost, is marked delivered but has not been received, arrives damaged, or contains an incorrect item, contact support@mediosupply.com as soon as reasonably possible. Include the order number and relevant details. We may request photographs or other reasonable evidence so that we can investigate with the carrier or fulfilment partner.

Depending on the circumstances and applicable law, the appropriate remedy may include re-delivery, replacement, repair, refund, or another legally required solution. Do not return an item without first contacting us for instructions. Nothing in this Policy transfers risk to a consumer earlier than applicable law permits or removes rights relating to goods that are late, lost, damaged, faulty, misdescribed, or incorrect.

10. Cancellations, Returns, and Refunds

We will try to accommodate a cancellation requested before processing or dispatch, but cancellation may no longer be operationally possible once an order has shipped. After dispatch, return and refund requests are handled under our Refund Policy and applicable law.

Return-shipping costs and any refund of the original shipping charge depend on the reason for the return, the circumstances of the order, and applicable law. No term in this Policy or the Refund Policy limits mandatory rights relating to faulty, damaged, misdescribed, incorrect, or lawfully cancelled goods.

11. Contact Us

For shipping or delivery questions, please contact:

ELVORN LTD
8 Osborn Grove, Wills Street
Birmingham, England B19 2AY
Email: support@mediosupply.com
Phone: +1 888-991-8184

12. Changes to This Policy

We may update this Shipping Policy from time to time. The Effective Date above identifies the current version. Changes apply prospectively and do not reduce rights already attached to an order unless applicable law permits.